Returns & Refunds
Last updated · 25 August 2026
Puja samagri is consumable and, once opened, cannot be resold or reused in worship. Our policy is therefore narrower than a general retail policy — but it is honest, and we honour it fully.
What we will always replace or refund
- The parcel arrived damaged, leaking or with a broken seal.
- You received the wrong item or the wrong quantity.
- The Yajñopavīta does not match the stated 96×4×2×3 aṅgula pramāṇa.
- The product is past its usable condition on arrival.
How to raise it
Write to samarpan.asvv@gmail.com or send a WhatsApp message to +91 8957056610 within 72 hours of delivery, with your order number and clear photographs of the parcel and the item. An unboxing video is the fastest way to have a claim approved.
What we cannot accept
- Opened or partly used jars of Roli, Bhasm or Chandan, where there is no defect.
- A Yajñopavīta that has been worn or had its packaging opened, where there is no defect.
- Requests raised more than 72 hours after delivery.
- Change of mind after the parcel has been dispatched.
Cancellations
An order can be cancelled free of charge at any time before it is dispatched — write to us and we will stop it. Once an AWB has been generated the parcel is with the courier and cannot be recalled.
Refund timelines
Approved refunds are initiated within 2 working days. Money returns to the original payment method — UPI and wallets usually within 3–5 working days, cards and net banking within 5–7 working days, depending on your bank. For COD orders we refund by UPI or bank transfer to an account you nominate.
Replacements
Where a replacement is agreed, we dispatch it at our cost and do not ask you to return a damaged consumable — please dispose of it respectfully.